They say “curiosity killed the cat”–not in our fantasy world! Here, all people are not just welcome, but encouraged to let their imaginations and fantasies run wild. We care deeply about your satisfaction and want to deliver the best possible service.
Below, you can find a selection of our most frequently asked questions. For any and all of your questions and concerns regarding our products and order processes that may not be addressed on this page, do not hesitate to reach out. We don’t bite–unless you’re into that.
Platinum-cure silicone is the only type of silicone rubber that is considered body-safe. These toys are non-porous, long-lasting, and won't grow bacteria when cleaned and stored properly.
Wash thoroughly with unscented dishsoap and warm water after every use. If smells persist,carefully dunk toy in boiling water for 30-60 seconds to kill any bacteria and eliminate odors. Dry completely before storing in a closed container to preventdust build-up. Do not store with non-silicone toys, and do not store in direct contact with other toys.
Any type of lubricant (water-based, oil-based, silicone-based, shortening, etc) can be used with our toys. However, many silicone sex toy producers recommend against using silicone-based lubricant for fear of causing damage to the toy. In our experience, silicone lube does not cause damage to high quality platinum-cure silicone toys. However, please ensure that you wash toys immediately after use, especially if using silicone lube. We are not responsible for any damage caused to your toys, so if you want to be extra cautious, avoid using silicone-based lubricants.
Due to health concerns, toys cannot be returned or exchanged for any reason. However, if you aren't satisfied with you purchase, please contact us! We will always do our best to resolve any problems or replace any defective product.
All toys are hand-made to order, so processing time will vary depending on our sale volume and other factors. We will generally try to ship each order within 2-6 business days.
For our international customers, we're proud to offer international shipping through our Etsy shop. We plan to add international shipping to our site eventually, but for now, please go through Etsy for your Kreature needs.
Once your order has been shipped please contact USPS with your tracking number if it has not arrived by the estimated delivery date. For International orders USPS transfers the package to your local post, please check with your local service for assistance.
All orders will be shipped in USPS padded envelopes (with additional bubble wrap for discretion!) or in plain white boxes. All items will be labeled with "KAT Shipping" in the return address.
All toys are thoroughly washed after production, but trace residue from silicone release agent can remain. This is that smell. Just wash the toy again with unscented dish soap and hot water, that smell will go away!